Delivery & Returns Policy
At Mêl Llŷn, we aim to provide a smooth and reliable service for all our customers. Below, you'll find details about our delivery options and returns process.
Delivery Policy
Standard Delivery
Cost: Free for orders over £30. For orders under £30, a flat rate of £4.99 applies.
Timeframe: Orders are dispatched the same working day if ordered before 12pm, if after 12pm it will be dispatched the next working day and typically delivered within 2–3 working days via Royal Mail 48-hour parcel service.
Express Delivery
Cost: £5.99 per order.
Timeframe: Orders are dispatched the next working day and delivered within 1–2 working days via Royal Mail 24-hour parcel service.
Packaging
We use eco-friendly materials for all our packaging, ensuring your order arrives safely while supporting our commitment to sustainability and the environment.
Order Processing
Orders placed before 12:00 PM (GMT) on working days will be processed the same day.
Orders placed after 12:00 PM or on weekends/bank holidays will be processed the next working day.
Delivery Updates
Once your order is dispatched, you’ll receive a confirmation email with tracking details so you can monitor your delivery.
International Delivery
We currently do not offer international shipping but are working on expanding our delivery options in the near future. Contact us if you have a specific requirement.
Undelivered or Delayed Orders
If your order hasn’t arrived within the expected timeframe, please contact us at post@mel-llyn.co.uk We’ll investigate and resolve the issue promptly.